If you selected a shipping method without tracking and your order gets delayed or lost during transit, we unfortunately cannot offer a refund or reshipment as the status and location of the package is out of our control.
If you selected a shipping method with tracking, please refer to the tracking information included in your order status page. We also suggest contacting your local post office and providing the tracking information to learn more about the whereabouts of your order.
You would be eligible for a refund or reshipment if your order has been confirmed as returned to our warehouse by the carrier. Our Customer Support team will reach out to customers who have had their orders returned to our warehouse and explain what options we have from there.
*With the recent uncertainties surrounding the COVID-19 pandemic and it's impact on global shipping, packages may take longer than usual to deliver. If your order is returned to our warehouse due to COVID-19, it will be reshipped via DHL World Wide Express shipping.